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Multi-factor authentication is a critical step. But what happens when someone needs to reset their MFA?

Account recovery is an overlooked source of vulnerability, frustration, and costs. Security questions, one-time passcodes, and other verification methods are easy for hackers to exploit and highly annoying for users. Nametag has the solution.

Lockouts and login boxes are hurting your business.

(STATS)

One click identity verification, from access management to ticket resolution.

Image of a support ticket with someone asking to transfer their pointsImage of a support ticket with someone locked out of their accountImage of a support ticket with someone who can't access their authenticator appImage of a support ticket with someone asking to add a new beneficiaryImage of a support ticket with someone asking to set up their new phoneImage of a support ticket with someone asking to send funds
Nametag Identity Verification

Ultra-secure identity verification your users will love

1

Prompt users to verify their ID with Nametag

Send a verification request through your normal support channels, or direct users to a branded Nametag account recovery microsite.

Nametag's unique approach delivers unmatched security through an easy verification flow that takes less than 30 seconds for first-time users.

An image showing the Nametag Autopilot self-service account recovery user flow

2

Empower your helpdesk and enable self-service

Once they're verified, self-service users can reset their own passwords and MFA tokens, without having to involve the helpdesk.

Self-service and agent-prompted verifications update automatically in your Nametag console, so agents can focus on providing better support and resolving more tickets.

An image showing the Nametag Copilot agent-assisted user identity verification flow
A colorful 3-dimensional block with an ID card on top, hovering over grey another block

Security Innovation

Uniquely secure against AI-generated deepfakes, injection attacks, and other threats

Hackers move fast. Nametag moves faster.

Nametag’s patented technology leverages a unique combination of mobile cryptography, device telemetry, and proprietary AI models. Our approach shuts down persistent and emerging threats like deepfakes and mobile injection attacks by ensuring trusted, real-time captures.

We draw on advanced security features that other providers can’t access, leaving them vulnerable to common threats and new generative AI attacks.

Nametag prevents:

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Social engineering
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Account takeovers
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Injection attacks
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AI deepfakes
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Presentation attacks
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Phishing
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Vishing
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Ransomware
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New account fraud
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Eliminate account recovery tickets entirely

Up to 50% of helpdesk tickets are just for password resets. Nametag Autopilot enables your employees to reset their own passwords and MFA without needing to involve your helpdesk.

An image showing the Nametag Autopilot end-user MFA and password reset flow

Nametag works wherever you work

Global coverage

11,000+ document types

Omni-channel

Voice, chat, email and more

Mobile-friendly

iOS and Android

GET STARTED
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