Nametag: Identity Verification for Helpdesks

Multi-factor authentication is a critical step. But what happens when someone needs to reset their MFA?

Account recovery is an overlooked source of vulnerability, frustration, and costs. Security questions, one-time passcodes, and other verification methods are easy for hackers to exploit and highly annoying for users. Nametag has the solution.

A browser window with Nametag Copilot, showing "Send an ID request" text and a field to enter a phone number.

Helpdesk Verification

Nametag Copilot empowers IT agents and support reps to quickly verify whomever they're talking with.

A browser window configuring a user flow for verifying identity to continue

Self-Service Account Recovery

Nametag Autopilot enables employees to reset their own MFA tokens and without involving your helpdesk.

Secure Sign-In

Nametag APls let you put our patented identity verification technology
into your preferred environments.

Learn more

Nametag Identity Verification

Identity verification flows loved by users, hated by bad actors

Prompt your users to verify with Nametag

Send a verification request to customers or employees through your normal support channels, or direct them a branded webpage.

Nametag delivers unmatched security through an inutitive verification flow that takes under 30 seconds to complete for first-time users.

Enable more self-service and empower your helpdesk agents

Once they're verified, self-service users can reset their own passwords and MFA tokens, without having to involve the helpdesk.

Self-service and agent-prompted verifications update automatically in your Nametag console, so agents can focus on providing better support and resolving more tickets.

An image showing the Nametag Copilot agent-assisted user identity verification flow

A colorful 3-dimensional block with an ID card on top, hovering over grey another block

Security Innovation

Uniquely secure against AI-generated deepfakes, injection attacks, and other threats

Hackers move fast. Nametag moves faster.

Nametag’s patented technology leverages a unique combination of mobile cryptography, device telemetry, and proprietary AI models. Our approach shuts down persistent and emerging threats like deepfakes and mobile injection attacks by ensuring trusted, real-time captures.

We draw on advanced security features that other providers can’t access, leaving them vulnerable to common threats and new generative AI attacks.

View a verification behind the scenes

Learn more about injection attacks

Nametag prevents:

Social engineering

Account takeovers

Injection attacks

AI deepfakes

Presentation attacks

Phishing

Vishing

Ransomware

New account fraud

New

Eliminate account recovery tickets

Up to 50% of helpdesk tickets are just for password resets. Nametag Autopilot enables employees to reset their passwords and MFA tokens, without needing to contact IT.